topic Re: Evening WiFi drop out in Broadband

Evening WiFi drop out

Russ33 — Tue, 19 Nov 2024 15:24:28 GMT

Hi our WiFi since changing over recently is dropping out periodically during the evening and night causing issues with our cctv system etc. can the issue be resolved please

Re: Evening WiFi drop out

Greenfingers001 — Wed, 20 Nov 2024 09:16:15 GMT

Hi there @Russ33 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Evening WiFi drop out

Addie15 — Fri, 22 Nov 2024 09:33:48 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Evening WiFi drop out

Russ33 — Fri, 22 Nov 2024 11:14:30 GMT

Hi not sure I have been provided with a reply to my issue? the only messages I have seen are to say soemone will be in touch?

Re: Evening WiFi drop out

Addie15 — Fri, 22 Nov 2024 12:39:26 GMT

Hi there! We have just sent another invite now.