Having problems with a 3rd party VPN and have a Hub 6?

KevNewMedia — Wed, 04 Mar 2026 07:48:34 GMT

Hi Everyone

*** This problem has been resolved, therefore the post is being removed from a pinned post ***

Thank you providing your details and allowing us the opportunity to investigate.

We have identified an issue that is impacting a small number of customers on some VPN types, depending on their configuration. These issues will be mitigated with future updates.

In the interim, VPN administrators are advised to avoid fragmentation by lowering the VPN tunnel interface MTU by at least 28 bytes, and/or the host’s Interface MTU to 1472 bytes if the tunnel is unable to be established at all.

4/3/26: Link removed

Not sure if you have a hub 6?

Your hub will look like the picture below. If you have any other type of hub, please reach out to the provider of the VPN for support, as this problem doesn't impact your service.

topic Having problems with a 3rd party VPN and have a Hub 6? in Broadband

Having problems with a 3rd party VPN and have a Hub 6?