Engineer said we needed boosters - no boosters provided or promised. Very poor reception

PC95 — Fri, 22 Nov 2024 10:46:57 GMT

Had boosters with previous server. Live in old house with solid walls. Engineer agreed we needed boosters. Can't get in touch with Sky for them to provide them. Hopeless algorithims when you go online. Do they have any real people working for them and do they care about customer service!

Re: Engineer said we needed boosters - no boosters provided or promised. Very poor reception

TimmyBGood — Fri, 22 Nov 2024 10:48:51 GMT

@PC95

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

topic Re: Engineer said we needed boosters - no boosters provided or promised. Very poor reception in Broadband

Engineer said we needed boosters - no boosters provided or promised. Very poor reception

Re: Engineer said we needed boosters - no boosters provided or promised. Very poor reception