topic Re: Sky Q not connecting to Sky Hub in Broadband

Sky Q not connecting to Sky Hub

Bombhead23 — Tue, 19 Nov 2024 20:05:15 GMT

Earlier on this evening, my Internet went down. I've now reset everything and it's back up but my Sky Q box won't connect. It connects to my Google Wifi so there's nothing wrong with the Sky Q box. I've also checked the router stats and the router isn't receiving any packets on the 2ghz network. Restarted this hasn't made any difference

Re: Sky Q not connecting to Sky Hub

Lisa-P1987 — Wed, 20 Nov 2024 09:27:28 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q not connecting to Sky Hub

Addie15 — Fri, 22 Nov 2024 09:32:16 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.