topic Re: WiFi Connection in Broadband

WiFi Connection

PeterS1 — Mon, 18 Nov 2024 17:04:48 GMT

I recently switched to Full Fibre My internet says the speed and connection is good. However my connection keeps dropping all the time and I am uanble to work from home as pop up message appears internet requires attention. I have unplugged the rooter several times but same issue.

Re: WiFi Connection

Greenfingers001 — Tue, 19 Nov 2024 09:38:09 GMT

Hi there @PeterS1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi Connection

Addie15 — Fri, 22 Nov 2024 09:20:20 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.