topic Re: Wi-Fi poor performance in Broadband

Wi-Fi poor performance

Cast_aways — Thu, 21 Nov 2024 19:55:38 GMT

Today we installed our new Wi-Fi Max hub. Throughout the day we had had speeds as low as 20mps. The fastest being 40mps.
We were sold the Max Hub because the Customer Care agent said it would be faster and stronger.

Please can you check on your end why we now have a worse performing service.

Re: Wi-Fi poor performance

Addie15 — Fri, 22 Nov 2024 08:59:40 GMT

Hi there, @Cast_aways. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wi-Fi poor performance

Mr+Flibbles+86 — Mon, 25 Nov 2024 07:53:06 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks