https://helpforum.sky.com/t5/Broadband/Internet-keeps-cutting-out/m-p/4827970#M441522 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4256191">@LINZ34364</a>&nbsp;the stats tell us very little other than the hub was restarted undr 30 minutes before they were taken and you are on a fibre service delivering 330Mb/s and all of your devices use wifi.</P> <P>&nbsp;</P> <P>With full fibre it is unusual for the line to drop but do the lights on the hub or the ONT change when you lose connection?. If however you did not re-start the hub yourself and it is rebooting on its own that indicates it is faulty so tou need to call Sky to get it replaced.</P> Fri, 22 Nov 2024 08:06:40 GMT Chrisee 2024-11-22T08:06:40Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-cutting-out/m-p/4827774#M441451 <P>Our internet keeps dropping and cutting out. Here's my router stats if anyone can help! thank you.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-21 at 21.12.28.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/105700iDC0DBD88A8C845FF/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-11-21 at 21.12.28.png" alt="Screenshot 2024-11-21 at 21.12.28.png" /></span></P> Thu, 21 Nov 2024 21:20:55 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-cutting-out/m-p/4827774#M441451 LINZ34364 2024-11-21T21:20:55Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-cutting-out/m-p/4827970#M441522 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4256191">@LINZ34364</a>&nbsp;the stats tell us very little other than the hub was restarted undr 30 minutes before they were taken and you are on a fibre service delivering 330Mb/s and all of your devices use wifi.</P> <P>&nbsp;</P> <P>With full fibre it is unusual for the line to drop but do the lights on the hub or the ONT change when you lose connection?. If however you did not re-start the hub yourself and it is rebooting on its own that indicates it is faulty so tou need to call Sky to get it replaced.</P> Fri, 22 Nov 2024 08:06:40 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-cutting-out/m-p/4827970#M441522 Chrisee 2024-11-22T08:06:40Z