topic Re: WiFi issues in Broadband

WiFi issues

Suzth — Thu, 21 Nov 2024 22:47:20 GMT

Despite the sky app telling me the the WiFi is okay - my phones, laptop and iPad are showing I am not connected to my WiFi?

Re: WiFi issues

Lola18 — Thu, 21 Nov 2024 22:51:29 GMT

Mine is the same

Re: WiFi issues

Themitch82 — Thu, 21 Nov 2024 22:56:52 GMT

Smae issue here as well and again service checker says no known issues!

Re: WiFi issues

Lola18 — Thu, 21 Nov 2024 22:59:14 GMT

This has been for at least two hours or more and it's definitely down do you all have this fibre broadband?

Re: WiFi issues

Themitch82 — Fri, 22 Nov 2024 00:25:17 GMT

Not on fibre yet however I have recently upgraded to max, ours has been down since around 6:45 this evening.

Re: WiFi issues

Suzth — Fri, 22 Nov 2024 06:02:52 GMT

Have resolved by switching off the hub at the power and then on again after a short period. Also doing the same to my devices. There is however a flaw with the sky app that does not tell you there is an issue and how to possibly resolve

Re: WiFi issues

Bobby1270 — Fri, 22 Nov 2024 06:40:08 GMT

Some thing since last night. Power on, wifi on, Internet light off. The app last night wasn't detecting any issues. Today they see the issue but there's a problem on their system and cannot check

Re: WiFi issues

Chrisee — Fri, 22 Nov 2024 07:14:41 GMT

Hi if your connection is still down this morning log into the My Sky app over a mobile connection run the service checker if thst doesnt tell you Sky are aware of a fault in your area give Sky a call when their lines open which should becstarting now.