topic 500 Mbs down to Hub - Only getting 250 Mbs on Wifi in Broadband

500 Mbs down to Hub - Only getting 250 Mbs on Wifi

F2004M — Thu, 21 Nov 2024 13:06:46 GMT

Hi All,

Sky Ultrafast broadband and getting 500 down to the hub but only a max of 230 over Wifi.

I've checked drivers, come off the VPN, get the same result on my laptop and PC.

Is there anything settings on the router I can check?

When I check the connection I can see it's using 5 Ghz but protocol Wifi 5?

Cheers

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

TimmyBGood — Thu, 21 Nov 2024 13:15:56 GMT

@F2004M wrote:

When I check the connection I can see it's using 5 Ghz but protocol Wifi 5?

That would be correct if your laptop hardware doesn't support WiFi 6.

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

F2004M — Thu, 21 Nov 2024 13:23:17 GMT

The wifi card is WIFI-6

MediaTek Wi-Fi 6 MT7902LEN

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

F2004M — Thu, 21 Nov 2024 13:24:47 GMT

But in Windows;

SSID: Sxxxxxxxxxxxxxxxxx
Protocol: Wi-Fi 5 (802.11ac)
Security type: WPA2-Personal
Manufacturer: MediaTek, Inc.
Description: MediaTek Wi-Fi 6 MT7902LEN Wireless LAN Card
Driver version: 3.4.0.1063
Network band (channel): 5 GHz (36)
Aggregated link speed (Receive/Transmit): 433/433 (Mbps)
IPv4 address:xxxxxxxx
IPv4 default gateway: xxxxxxxxxxx
IPv4 DNS servers:xxxxxxxxxxx (Unencrypted)
Physical address (MAC): xxxxxxxxxxxxxxxxxxxxxxx

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

TimmyBGood — Thu, 21 Nov 2024 13:25:15 GMT

@F2004M

White or black Sky Hub?

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

F2004M — Thu, 21 Nov 2024 13:29:23 GMT

It's the black hub

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

TimmyBGood — Thu, 21 Nov 2024 13:37:57 GMT

@F2004M

Only the white Max Hub (released in 2023) is WiFi 6 (802.11ax) and does WPA3.

Presumably yours is a Sky Broadband Hub from 2019: that's WiFi 5 (802.11ac) and WPA2-PSK

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

F2004M — Thu, 21 Nov 2024 13:36:59 GMT

So ideally I need to upgrade my router to take full advantage of the speeds down to the hub (ie WiFi 6) ?

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

TimmyBGood — Thu, 21 Nov 2024 13:39:48 GMT

@F2004M

That would at least put both source and client on the same hardware level. Whether it's necessary is debatable: does anything you do on the laptop actually need more bandwidth?

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

F2004M — Thu, 21 Nov 2024 14:15:48 GMT

I suppose it would be nice to get the speed im paying for.

May look into getting another router then

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

TimmyBGood — Thu, 21 Nov 2024 14:36:07 GMT

@F2004M wrote:

I suppose it would be nice to get the speed im paying for.

You're paying for speed to the Hub, not beyond it. Realistically only huge games updates actually benefit from anything more than about 30Mbs (which is what's required for UHD streaming)

May look into getting another router then

Sky would happily offer you their Max Hub for an additional monthly subscription.

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

F2004M — Thu, 21 Nov 2024 14:47:13 GMT

So what's preventing from getting similar speeds on WiFi using WiFi 6? It's not a distance/signal issue as I've tested right next to it.

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

TimmyBGood — Thu, 21 Nov 2024 15:00:57 GMT

@F2004M

There's reams of discussion online about theoretical Vs real world wireless speed if you really want to get into it: personally I don't bother as long as the service being delivered over WiFi works.

If you want guaranteed maximum speed without multiple (and fluctuating) external variables, ethernet cable is the way to go.

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

TimmyBGood — Thu, 21 Nov 2024 15:02:29 GMT

@F2004M

I'd add that my 500Mbs BT FTTP typically 'tests' as about 200Mbs on my phone, 300Mbs on a WiFi 6 laptop (but the router is WiFi 5) and 500Mbs+ on ethernet. We're an isolated house though with very little local wireless interference.

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

GPD1 — Thu, 12 Dec 2024 15:40:21 GMT

I measured speed to my black router by hardwire Ethernet cable into back of router and then direct to laptop. Should be getting minimum of 600mb to router but only getting 493 maximum seems around 440mb after trying several measurements. Anyone any ideas please

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

Chrisee — Thu, 12 Dec 2024 18:16:25 GMT

@GPD1 Those results are consistent with a 500Mb/s service given therecis no loss in speed with full fibre I would query with Sky what product you are getting.

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

Julie276 — Wed, 02 Jul 2025 02:03:20 GMT

your lucky i get 6mbps average its worse wifi ever

Re: 500 Mbs down to Hub - Only getting 250 Mbs on Wifi

Chrisee — Wed, 02 Jul 2025 05:44:20 GMT

@Julie276 if you want help you need to post more detail but WiFi speeds inevitably vary. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.