topic Re: Broadband connection keeps dropping in Broadband

Broadband connection keeps dropping

Tim118 — Wed, 20 Nov 2024 20:59:21 GMT

Wi-Fi connection keeps dropping and asking all devices for the password (the message pops up on devices saying incorrect password entered.

Triple checked as the passwords are all correct however I've re-entered them and it connects momentarily before kicking us out again.

I've rebooted the hub and booster - no different

Re: Broadband connection keeps dropping

Addie15 — Thu, 21 Nov 2024 10:35:14 GMT

Hi there, @Tim118. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband connection keeps dropping

Mr+Flibbles+86 — Sat, 23 Nov 2024 10:35:59 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks