topic Re: Broadband keeps dropping out in Broadband

Broadband keeps dropping out

Del721 — Wed, 20 Nov 2024 16:07:12 GMT

Broadband keeps dropping out and Airplay keeps attaching itself to the 55 inch Samsung TV that we purchased 3 months ago and we have never used Airplay. Also when this happens my sky Q mini box stops working and I can't reset it. I have to unplug all the plugs in my home and put them back in again to get service. I am at my wits end as this is happening several times a day.

Re: Broadband keeps dropping out

Addie15 — Thu, 21 Nov 2024 10:25:36 GMT

Hi there, @Del721. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband keeps dropping out

Mr+Flibbles+86 — Sat, 23 Nov 2024 10:30:47 GMT

We are still looking to help you @Del721 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks