https://helpforum.sky.com/t5/Broadband/Primary-account-issue-when-moving-home/m-p/4826946#M441206 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4255347">@Shaun112</a>&nbsp;check you are signing in with the correct Sky id linked to the account. If you are or can't remember the log in details give Sky a call.</P> Thu, 21 Nov 2024 09:24:21 GMT Chrisee 2024-11-21T09:24:21Z https://helpforum.sky.com/t5/Broadband/Primary-account-issue-when-moving-home/m-p/4826910#M441191 <P>I have gone to the move home section but it pops up a message saying I have to be the primary account holder with no other option but to go back to my sky.&nbsp; I am the primary account holder so what do I need to do?&nbsp;&nbsp;</P> Thu, 21 Nov 2024 08:46:42 GMT https://helpforum.sky.com/t5/Broadband/Primary-account-issue-when-moving-home/m-p/4826910#M441191 Shaun112 2024-11-21T08:46:42Z https://helpforum.sky.com/t5/Broadband/Primary-account-issue-when-moving-home/m-p/4826946#M441206 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4255347">@Shaun112</a>&nbsp;check you are signing in with the correct Sky id linked to the account. If you are or can't remember the log in details give Sky a call.</P> Thu, 21 Nov 2024 09:24:21 GMT https://helpforum.sky.com/t5/Broadband/Primary-account-issue-when-moving-home/m-p/4826946#M441206 Chrisee 2024-11-21T09:24:21Z