topic Re: Broadband speed in Broadband

Broadband speed

Olivia52 — Wed, 20 Nov 2024 08:28:27 GMT

the broadband speed is very slow, around 8, however the app says 70. Please can you look into this as it's not acceptable

Re: Broadband speed

Greenfingers001 — Thu, 21 Nov 2024 09:18:49 GMT

Hi there @Olivia52 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband speed

Mr+Flibbles+86 — Sat, 23 Nov 2024 09:27:56 GMT

We are still looking to help you @Olivia52 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Broadband speed

Olivia52 — Sat, 23 Nov 2024 10:37:09 GMT

Hi, we still need to resolve. Can you explain how I can contact the relevant person please?