topic Re: PON light Red in Broadband

PON light Red

Fac51 — Thu, 21 Nov 2024 06:19:22 GMT

Hi my PON light is red and understand this is a fibre issue that BT Openreach would need to resolve. Is there a number I need to call either at Sky or BT...? Many thanks

Re: PON light Red

cookiemonsteruk — Thu, 21 Nov 2024 06:38:59 GMT

@Fac51

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

To book an engineer if not working by 08:00

Re: PON light Red

Fac51 — Thu, 21 Nov 2024 06:57:20 GMT

Thank you ... are you saying call 150 to book an engineer?

Re: PON light Red

TimmyBGood — Thu, 21 Nov 2024 09:00:29 GMT

@Fac51

If broadband is down then presumably a landline handset won't work. 150 from a Sky mobile should reach the same place, but it won't from another network.

It's Sky you need to contact: Openreach (not 'BT' in this context) doesn't accept direct fault reporting except for safety issues.