topic Re: Broadband down in Broadband

Broadband down

ThomG — Wed, 20 Nov 2024 22:13:48 GMT

Hi - I've got no broadband; the tests say everything is OK but there's no actual Internet!

Tv service is unaffected but access to streaming apps is also gone.

Re: Broadband down

caesarome — Wed, 20 Nov 2024 22:21:14 GMT

@ThomG

Have you tried running this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband down

Rosh03 — Wed, 20 Nov 2024 22:36:47 GMT

Currently having the exact same issue

Re: Broadband down

Tristanandlaura — Wed, 20 Nov 2024 22:45:47 GMT

As am I. Restarted multiple times. My mesh network connected to sky router is working but can't pick up any internet. Suddenly went down hour or so ago.

Re: Broadband down

ThomG — Wed, 20 Nov 2024 23:10:26 GMT

Hi - I've tried this several times but it gives rhe same response, thinks everything is fine.

To be specific: my PC and phone see the connection but there's nothing on it, connection is 0%.

Leamington Spa area.

Re: Broadband down

Thelostlibertin — Thu, 21 Nov 2024 00:48:58 GMT

Yep currently having the same problem. Everything says it's fine. But there's no green Internet light on the router and the Internet is clearly down

Re: Broadband down

Aedam — Thu, 21 Nov 2024 01:15:31 GMT

Same issue here in Essex. Fibre box on the wall all saying fine. No internet light. Reset both the fibre box and the router twice, same result. At all times sky automated checker says it's working fine. Did an objective test and unplugged the fibre box as well as the router then ran the test and it still says it's working!

Re: Broadband down

Thelostlibertin — Thu, 21 Nov 2024 01:17:59 GMT

I'm also in Essex. Open reach lights are all green and there's nothing on the LOB light to indicate an external issue... Yet here we are!

Re: Broadband down

CjC13 — Thu, 21 Nov 2024 01:19:37 GMT

I'm glad it's not just me. Tests are basically all good, apart from I need to switch/activate my internet??

I've got green pulsing light.

Re: Broadband down

Nikkinoo143 — Thu, 21 Nov 2024 01:19:54 GMT

Mine has done the same are you back up yet?

Re: Broadband down

Nikkinoo143 — Thu, 21 Nov 2024 01:21:38 GMT

I'm in Essex also, does that mean the whole area is down 😱

Re: Broadband down

CjC13 — Thu, 21 Nov 2024 01:22:03 GMT

Nope, it's still having a nap.

Many restarts and unplugs.

Re: Broadband down

Aedam — Thu, 21 Nov 2024 01:24:14 GMT

Voice light is orange, but I expect that with no internet.
LOB is clear on fibre, same as those of you above.

I guess it's a blip with sky's end and their system saying "this is fine guys honest" when it's not. Bug of some sort I suppose.

Re: Broadband down

Aedam — Thu, 21 Nov 2024 01:25:44 GMT

FWIW this wrongly says everything is fine. I don't know what hub it's checking, but it's not mine!

Re: Broadband down

Bert3 — Thu, 21 Nov 2024 01:27:37 GMT

Same. Only been on Sky a day and a half, it's been down 4 times.

Re: Broadband down

Aedam — Thu, 21 Nov 2024 01:39:27 GMT

Just popped back on for me.

Re: Broadband down

Lianne83 — Thu, 21 Nov 2024 02:14:29 GMT

My broadband has been down for over an hour. Scotland KA6 area. Sky tests keep saying everything is fine. Had 3 green lights until 5 minutes ago. Nothings working. Even put in an ethernet cable (Is that it's name??) But no Internet that way either. Sick of this happening

Re: Broadband down

Shafi1 — Thu, 21 Nov 2024 02:21:24 GMT

there is an issue on my broadband no internet

Re: Broadband down

Nikkinoo143 — Thu, 21 Nov 2024 03:40:40 GMT

Mines back up woop woop 🙌

Re: Broadband down

Rosh03 — Thu, 21 Nov 2024 07:02:58 GMT

Nope, woke up this morning and still no Internet