https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4826769#M441145 <P>My WiFi has completely gone and I can't contact anyone about it until tomorrow. I'm literally on a contract, I need the WiFi urgently tonight. I don't understand how the is no one I can contact 24/7, not even through chat&nbsp;</P> Wed, 20 Nov 2024 23:13:04 GMT Ki_ 2024-11-20T23:13:04Z https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4826769#M441145 <P>My WiFi has completely gone and I can't contact anyone about it until tomorrow. I'm literally on a contract, I need the WiFi urgently tonight. I don't understand how the is no one I can contact 24/7, not even through chat&nbsp;</P> Wed, 20 Nov 2024 23:13:04 GMT https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4826769#M441145 Ki_ 2024-11-20T23:13:04Z https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4826976#M441226 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4255206">@Ki_</a>&nbsp;wrote:<BR /> <P>I need the WiFi urgently tonight. I don't understand how the is no one I can contact 24/7, not even through chat&nbsp;</P> <HR /></BLOCKQUOTE> <P>Unfortunately domestic broadband from any ISP simply doesn't have that kind of service level agreement: it would need to cost considerably more each month to do so.&nbsp; 12, 8 and 4 hour response-time contracts on a business leased-line are incredibly expensive, largely due to the staffing requirements to provide such cover both at call centres and in the field.</P> <P>&nbsp;</P> <P>The Openreach <STRONG>target</STRONG> time to fix an individual domestic broadband fault is within two working days starting the following working day morning after the fault is reported: according to Ofcom this target is achieved for around 85% of logged issues.</P> Thu, 21 Nov 2024 10:08:28 GMT https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4826976#M441226 TimmyBGood 2024-11-21T10:08:28Z