topic Re: WiFi not connecting in Broadband

WiFi not connecting

Sky09876 — Wed, 20 Nov 2024 19:28:40 GMT

Hi , our WiFi router is saying it has a connection but won't connect to any devices including sky boxes

Re: WiFi not connecting

caesarome — Wed, 20 Nov 2024 19:55:03 GMT

@Sky09876

Have you rebooted the router, if so try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi not connecting

Sky09876 — Wed, 20 Nov 2024 19:58:02 GMT

Yes rebooted router three times , one for over 10 minutes just plugged back in now , it's saying we have an internet connection but still not connecting

Re: WiFi not connecting

caesarome — Wed, 20 Nov 2024 20:01:35 GMT

And the line test ?

Re: WiFi not connecting

Sky09876 — Wed, 20 Nov 2024 20:02:27 GMT

Line test everything is ok

Re: WiFi not connecting

Sky09876 — Wed, 20 Nov 2024 20:40:36 GMT

Still not connecting to sky boxes though