topic Broadband Issue in Broadband

Broadband Issue

Mark407 — Wed, 20 Nov 2024 18:26:52 GMT

Having frequent issues with my broadband. Shky TV coverage going off, and impacvting my ability to work from home. I just did an independent speed test and teh upalod speed was 2.56 MBPS and teh download speed was 2.04 MBPS. Please can you look into this as a matter of urgency.

Re: Broadband Issue

Greenfingers001 — Thu, 21 Nov 2024 10:15:40 GMT

Hi there @Mark407 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband Issue

Mr+Flibbles+86 — Sat, 23 Nov 2024 10:32:16 GMT

We are still looking to help you @Mark407 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks