topic Re: Recent sky visit in Broadband

Recent sky visit

jb071271 — Wed, 20 Nov 2024 16:27:30 GMT

You recently sent an engineer to improve our broadband and he made some changes

this left our home alarm system inactive

The commme turn to the police has now been terminated and the likely answer is that the engineer changes us from analogue to digital but we were not told

Re: Recent sky visit

TimmyBGood — Wed, 20 Nov 2024 16:34:15 GMT

@jb071271 wrote:

the likely answer is that the engineer changes us from analogue to digital

That would happen if an order you placed was a technology change or speed upgrade. It would not be the result of a repair or a visit regarding WiFi coverage.

You should have been asked about the presence of an alarm during the ordering process, but only a care alarm is an automatic block to such an order being placed.

Re: Recent engineer visit

TimmyBGood — Wed, 20 Nov 2024 16:35:27 GMT

@jb071271

There's no need to duplicate posts.

Re: Recent sky visit

Daniel0210 — Wed, 20 Nov 2024 16:41:30 GMT

@jb071271

Your third thread on this has been removed.

Re: Recent sky visit

GD1 — Wed, 20 Nov 2024 16:49:52 GMT

@jb071271 Creating multiple threads wont resolve your issue, your other thread has also been removed