topic Internet keeps dropping out in Broadband

Internet keeps dropping out

yasgoodwin — Tue, 19 Nov 2024 22:28:38 GMT

On my broadband box at least once a day if not every other my internet connection stops working on the router.

I reboot the box/unplug and replug/check wires and it keeps doing it.

Some days it won't connect again for a few hours.

Re: Internet keeps dropping out

Addie15 — Wed, 20 Nov 2024 10:30:27 GMT

Hi there, @yasgoodwin. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet keeps dropping out

Addie15 — Fri, 22 Nov 2024 10:31:23 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.