topic Extremely slow wifi in Broadband

Extremely slow wifi

Mr-H — Tue, 19 Nov 2024 22:18:59 GMT

The speed on this service has from day one been appalling. This evening I'm getting 27.47 and I'm connected to the hub via my phone. It's less than a meter away in the same room. I'm not getting what I'm paying for so needs resolving. I also want a refund for the poor speed I've been receiving.

Youl will note that engage been here before

Re: Extremely slow wifi

jamesn123 — Tue, 26 Nov 2024 14:10:41 GMT

@Mr-H

27mbps to a mobile device isnt diabolically bad, although its not amazing.

The speed your paying for is the speed to the hub via a cable so Sky wont refund you for poor speed over a WiFi connection if your getting 27mbps as their maximum promise is 25mbps if you have Full Fibre 300 or above.