https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4825192#M440741 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4253617">@Nicol99</a>&nbsp;</P> <P>try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 19 Nov 2024 18:05:28 GMT caesarome 2024-11-19T18:05:28Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4825082#M440712 <P>My internet has gone off, on the box the internet light is out, the voice one is orange and power and wifi are green&nbsp;</P> Tue, 19 Nov 2024 16:34:49 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4825082#M440712 Nicol99 2024-11-19T16:34:49Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4825192#M440741 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4253617">@Nicol99</a>&nbsp;</P> <P>try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 19 Nov 2024 18:05:28 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4825192#M440741 caesarome 2024-11-19T18:05:28Z