Max pods

Garethwalmsley — Tue, 19 Nov 2024 14:56:29 GMT

Just been fobbed off by sky on getting some max pods. Told me they dont work with ultrafast plus which the internet tells me it does. Told me i had to upgrade my package which meant paying more. Can anyone help please

Re: Max pods

TimmyBGood — Tue, 19 Nov 2024 15:33:47 GMT

@Garethwalmsley wrote:

Told me they dont work with ultrafast plus which the internet tells me it does.

I suspect they were trying to tell you that the loan of pods isn't included by default with a Sky Ultrafast broadband service: it's an add-on (just as it is with BT/EE)

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

topic Max pods in Broadband

Max pods

Re: Max pods