topic Re: Sky equipment in Broadband

Sky equipment

Shaz02 — Tue, 19 Nov 2024 13:24:30 GMT

Hi,I didn't realise I had to return the old sky hub when I had a new one. I know longer have the old one

Re: Sky equipment

jamesn123 — Tue, 19 Nov 2024 14:04:31 GMT

Returning your old Sky equipment is part of the T&Cs you agree to when taking out a contract. Its likely Sky will hold you liable for any charges.

I have escalated your post to chat with a Sky rep, lookout for a chat bubble on the forum and engage with Sky there, explain whats happened and they might let you off.

Re: Sky equipment

Shaz02 — Wed, 20 Nov 2024 04:22:55 GMT

No,unfortunately they are going to charge me £53. I've never returned one before.

Re: Sky equipment

Daniel0210 — Wed, 20 Nov 2024 06:31:59 GMT

@Shaz02 wrote:

No,unfortunately they are going to charge me £53. I've never returned one before.

@Shaz02

Cancellation of non return fees are entirely at Skys discretion.
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment