topic Re: Wifi dropping in Broadband

Wifi dropping

Claired28 — Tue, 19 Nov 2024 09:46:49 GMT

So I've just upgraded to the 500 package on Monday. Ever since my wifi has been pants. Speed coming in says 490 but wifi has been low and dropping off. The max speed I've had is 300 but it's only been for couple of minutes then it drops, the speed I currently get is between 70/200. I've turned it off for a good 5 minutes and it's still the same. I also have a booster but I've turned that off to see if it makes a difference. Haven't moved my router in over a year. It just seems weird the day I get an upgrade the wifi has been pants.

Re: Wifi dropping

jamesn123 — Tue, 19 Nov 2024 10:44:46 GMT

Hi @Claired28

Which package did you upgrade from? Did you get a new hub at all?

Re: Wifi dropping

Claired28 — Tue, 19 Nov 2024 11:41:16 GMT

Can't remember the name, it was fibre and speed was about 150. It's the package below 500 and no I didn't get a new hub.

Re: Wifi dropping

jamesn123 — Tue, 19 Nov 2024 11:47:23 GMT

@Claired28

That is certainly odd, a simple speed change should not cause you WiFi issues.

Have you tried unplugging the hub for 10mins or so and then plugging it back in

Re: Wifi dropping

Ram3 — Wed, 11 Jun 2025 11:53:12 GMT

This has happened to me too did you get it resolved I'm getting nowhere with the technical department