topic Need a new main phone socket installing in Broadband

Need a new main phone socket installing

sueturner66 — Tue, 19 Nov 2024 11:44:34 GMT

I need a new main phone socket installing. The current socket is very old and the connections are faulty which are causing issues for my broadband. I work from home for CityFibre. This issue is causing problems for my SKY Glass TVs and internet.

Re: Need a new main phone socket installing

jamesn123 — Tue, 19 Nov 2024 12:03:43 GMT

@sueturner66

What exactly is faulty about the connections? A master socket should have all wiring behind a faceplate and usually shouldnt be touched so it would be difficult for it to affect your connection.

Re: Need a new main phone socket installing

sueturner66 — Tue, 19 Nov 2024 12:58:05 GMT

Where the BT jack goes into the socket from my router...something has happenned behind (in the scoket) as the jack ins't clicking into place. I've had a local IT engineer to take a look this morning and he said I should contact Sky who will probably send Openreach. I work for CityFibre (who now have a contract with Sky) and was hoping for a number to call for an engineer!

Re: Need a new main phone socket installing

jamesn123 — Tue, 19 Nov 2024 13:20:24 GMT

@sueturner66

You'd need to call Sky and report the fault. If they see your connection as unstable enough then they should send an engineer to look at it.

Re: Need a new main phone socket installing

sueturner66 — Tue, 19 Nov 2024 13:26:30 GMT

How do I request/book an engineer? I can't find an online form or phone number!

Re: Need a new main phone socket installing

jamesn123 — Tue, 19 Nov 2024 13:45:10 GMT

@sueturner66

150 from your Sky landline or go to https://sky.com/help then go to the bottom of the page and look for the number under the 'Need more help?' banner.