https://helpforum.sky.com/t5/Broadband/Old-router/m-p/4824686#M440559 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4252291">@Terri592</a>&nbsp;</P> <P>Yes Sky require a return of your old kit. Pack it up in and use the supplied postage label.&nbsp;<STRONG>Ensure you keep proof of postage for at least 12 months</STRONG> as Sky like to randomly decide that you never returned kit so you'll need proof.</P> Tue, 19 Nov 2024 11:39:05 GMT jamesn123 2024-11-19T11:39:05Z https://helpforum.sky.com/t5/Broadband/Old-router/m-p/4823598#M440245 <P>Do I need to return my old router. We have just received the new one from you. It contained a returns label but no paperwork.&nbsp;</P> Mon, 18 Nov 2024 14:57:09 GMT https://helpforum.sky.com/t5/Broadband/Old-router/m-p/4823598#M440245 Terri592 2024-11-18T14:57:09Z https://helpforum.sky.com/t5/Broadband/Old-router/m-p/4824686#M440559 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4252291">@Terri592</a>&nbsp;</P> <P>Yes Sky require a return of your old kit. Pack it up in and use the supplied postage label.&nbsp;<STRONG>Ensure you keep proof of postage for at least 12 months</STRONG> as Sky like to randomly decide that you never returned kit so you'll need proof.</P> Tue, 19 Nov 2024 11:39:05 GMT https://helpforum.sky.com/t5/Broadband/Old-router/m-p/4824686#M440559 jamesn123 2024-11-19T11:39:05Z