topic Re: WiFi not working in Broadband

WiFi not working

Bwilson16 — Tue, 19 Nov 2024 07:15:00 GMT

WiFi has repeatedly dropped the last 24 hours, devices in the same room as the hub have 1 bar of signal. I have no central heating as my Hive can't connect to it. But when I run tests on this website it says everything is fine. I want a sky engineer out today to fix this. It's 2 degrees outside and I have no heating or internet.

Re: WiFi not working

Chrisee — Tue, 19 Nov 2024 07:26:37 GMT

@Bwilson16 not sure why your Hive heating isnt working as the Hive thermostat unit holds the schedule and should operate entirely independently of the internet at least my own does. All I lose is control from the app. You can also operate the heating manually from the thermostat or the unit near your boiler.

What happens to the LEDs on your hub when you lose connection https://www.sky.com/help/articles/hub-lights-explained-start?

Re: WiFi not working

Bwilson16 — Tue, 19 Nov 2024 07:29:58 GMT

It's flashing green which indicates it has no internet connection but it's plugged in via ethernet to the sky hub. None of the devices connecting via ethernet have any internet.

Re: WiFi not working

Bwilson16 — Wed, 20 Nov 2024 08:13:59 GMT

Is anyone from sky going to bother to reply or contact me? Because I can't call anyone, no web chat option. Tells me to post on here but nobody has bothered replying. Just ran a speed test and I'm getting 20mbps download speed when I'm next to the router. Not good enough.