topic Re: Broadband distance in Broadband

Broadband distance

Steveplaster99 — Tue, 19 Nov 2024 06:04:22 GMT

Hi... recently had installed & Wi-Fi doesn't reach my my furthest point my bedroom.... where my previous provider did please help

Re: Broadband distance

Chrisee — Tue, 19 Nov 2024 07:07:25 GMT

@Steveplaster99 it would be interesting to know which Sky hub you have, what router you had beforecand whether the Sky hub is in thecsame location.

However that won't solve your issue Sky dont guarantee WiFi coverage* unless you buy their add-on WiFi Max see https://www.sky.com/help/articles/sky-wifi-max

* the so called Wall to Wall guarantee nedds to be read carefully as it really is only there as a way to sell the add-on see https://www.sky.com/help/articles/wall-to-wall-wifi-guarantee

Re: Broadband distance

Steveplaster99 — Tue, 19 Nov 2024 07:16:59 GMT

Installed few days ago same position as before was with Vodafone which when asked gave me boosters to extend to furthest point garden & far bedroom not a massive house but got solid walls which do effect efficiency I kno... so can I get boosters from sky?

Re: Broadband distance

TimmyBGood — Tue, 19 Nov 2024 08:09:48 GMT

@Steveplaster99

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.