https://helpforum.sky.com/t5/Broadband/New-to-fibre/m-p/4824329#M440433 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2813582">@Tomie</a>&nbsp;If you have a white Sky hub with your new fibre service replacing a black hub the way your home WiFi network works will have changed as the old Sky Q mesh where the Q bixes acted as WiFi hotspots no longer works. Instread the new hub only connects to the main Sky box which then produces a signal to support any Q mini boxes. Your other devices can only connect to your new hub.</P> <P>&nbsp;</P> <P>If Q boxes are not connecting call Sky as they will supply a Q booster to help with that however thst booster wont help your other devices. Sky will try to sell you their Wifi Max service which can providecup to 3 matched extender pods see&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> Tue, 19 Nov 2024 07:02:57 GMT Chrisee 2024-11-19T07:02:57Z https://helpforum.sky.com/t5/Broadband/New-to-fibre/m-p/4824154#M440372 <P>Since I had fibre fitted, internet connection has been terrible. Sky Q just freezes. No signal on phone until I disconnect from WiFi ?&nbsp;</P> Mon, 18 Nov 2024 21:43:14 GMT https://helpforum.sky.com/t5/Broadband/New-to-fibre/m-p/4824154#M440372 Tomie 2024-11-18T21:43:14Z https://helpforum.sky.com/t5/Broadband/New-to-fibre/m-p/4824329#M440433 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2813582">@Tomie</a>&nbsp;If you have a white Sky hub with your new fibre service replacing a black hub the way your home WiFi network works will have changed as the old Sky Q mesh where the Q bixes acted as WiFi hotspots no longer works. Instread the new hub only connects to the main Sky box which then produces a signal to support any Q mini boxes. Your other devices can only connect to your new hub.</P> <P>&nbsp;</P> <P>If Q boxes are not connecting call Sky as they will supply a Q booster to help with that however thst booster wont help your other devices. Sky will try to sell you their Wifi Max service which can providecup to 3 matched extender pods see&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> Tue, 19 Nov 2024 07:02:57 GMT https://helpforum.sky.com/t5/Broadband/New-to-fibre/m-p/4824329#M440433 Chrisee 2024-11-19T07:02:57Z