topic Re: Wrong address after setting up broadband in Broadband

Wrong address after setting up broadband

Welon — Tue, 17 Sep 2024 20:36:26 GMT

While I was setting up the broadband I put in the correct address after I finished I looked at the reciept and the order address and it looks like the road address changed but post code stayed the same is there anyway to fix this?

Re: Wrong address after setting up broadband

caesarome — Tue, 17 Sep 2024 20:47:55 GMT

You will need to call Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

Re: Wrong address after setting up broadband

Lolala78 — Mon, 18 Nov 2024 21:27:07 GMT

How did you get this resolved, please? In same situation, but Sky are telling us we need to contact openreach to correct the address, and openreach telling us it's Sky we have to contact for correction.

Re: Wrong address after setting up broadband

caesarome — Mon, 18 Nov 2024 22:36:26 GMT

@Lolala78 wrote:

but Sky are telling us we need to contact openreach

Not sure why they would say this because it is Sky who should be helping you with this.