topic Re: Broadband issues in Broadband

Broadband issues

paulaje2515 — Tue, 05 Mar 2024 22:03:32 GMT

My sky broadband is not working. The bill was paid a few days ago? Paula

Re: Broadband issues

Highlinder — Tue, 05 Mar 2024 22:06:54 GMT

@paulaje2515 What colour are the lights on the router or are any of them off?

Re: Broadband issues

Daniel0210 — Wed, 06 Mar 2024 03:36:41 GMT

@paulaje2515 wrote:
The bill was paid a few days ago?

@paulaje2515

By that do you mean you paid after your services had been restricted? If so Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment was two or more weeks overdue you will have to pay the next bill as well.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant.

Re: Broadband issues

paulaje2515 — Mon, 18 Nov 2024 21:22:40 GMT

I've just found the information leaflet with everything I was supposed to receive...

New hub

Some paper work

Ethernet cable

Power cable

I have only received the Ethernet cable??

I can't seem to get anywhere when I call. Pls help. I always pay the bill but I don't think I should have to pay for a service that I'm not receiving 😕

Re: Broadband issues

TimmyBGood — Mon, 18 Nov 2024 21:25:01 GMT

@paulaje2515

If you are moving to a full fibre connection and already have a Sky Broadband Hub, the ethernet cable is the 'conversion kit' to link the Hub to the new ONT ('fibre modem')

Re: Broadband issues

paulaje2515 — Mon, 18 Nov 2024 21:26:13 GMT

All payments are up to date. I'm missing a power cable and a new hub

Re: Broadband issues

paulaje2515 — Mon, 18 Nov 2024 21:27:18 GMT

All lights on the router none on the Outreach box