topic Re: TV Freezing in Broadband https://helpforum.sky.com/t5/Broadband/TV-Freezing/m-p/4823755#M440272 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4094415">@IanB19</a>&nbsp;</P> <P>&nbsp;</P> <P>20Mbs is pretty slow for incoming broadband, and suggests a very limited outbound speed&nbsp;</P> <P>&nbsp;</P> <P>If you <A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717" target="_blank" rel="noopener">post your Hub stats</A>, we'll have some information about your particular phone line and internet connection to work with.</P> <P>&nbsp;</P> <P>Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.</P> Mon, 18 Nov 2024 16:52:41 GMT TimmyBGood 2024-11-18T16:52:41Z TV Freezing https://helpforum.sky.com/t5/Broadband/TV-Freezing/m-p/4823724#M440265 <P>TV Feezing when sending whatsap Videos.&nbsp; &nbsp; 3min videos on whatsap take 5 mins to send and freeze the TV can't watch at all, i send videos of my daughters match weekly and can't watch TV whilst sending them.&nbsp; &nbsp; Speed on router is 20mps.&nbsp; &nbsp; Router is in the hall, but not far away from puck.&nbsp; &nbsp;</P><P>&nbsp;</P><P>&nbsp; &nbsp;</P> Mon, 18 Nov 2024 16:31:36 GMT https://helpforum.sky.com/t5/Broadband/TV-Freezing/m-p/4823724#M440265 IanB19 2024-11-18T16:31:36Z Re: TV Freezing https://helpforum.sky.com/t5/Broadband/TV-Freezing/m-p/4823755#M440272 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4094415">@IanB19</a>&nbsp;</P> <P>&nbsp;</P> <P>20Mbs is pretty slow for incoming broadband, and suggests a very limited outbound speed&nbsp;</P> <P>&nbsp;</P> <P>If you <A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717" target="_blank" rel="noopener">post your Hub stats</A>, we'll have some information about your particular phone line and internet connection to work with.</P> <P>&nbsp;</P> <P>Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.</P> Mon, 18 Nov 2024 16:52:41 GMT https://helpforum.sky.com/t5/Broadband/TV-Freezing/m-p/4823755#M440272 TimmyBGood 2024-11-18T16:52:41Z