topic VPN in Broadband

VPN

IanB19 — Mon, 18 Nov 2024 16:35:46 GMT

VPN won't connect on sky - Was fine when virgin, now on sky it just wont connect, I have checked settings and my IT have also checked and can see no issues. it tries to connect but fail's. I can hotspot off my phone the same VPN and it connects everytime, so confident the VPN is not the issue and the Sky router is causing the issue. have tried with the Laptop at the side of the router!!

Re: VPN

Greenfingers001 — Tue, 19 Nov 2024 09:28:38 GMT

Hi there @IanB19 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147