topic WiFi isn’t working in Broadband

WiFi isn’t working

Mahitha — Mon, 18 Nov 2024 13:34:10 GMT

WiFi isn't working since 11:30AM. Tried restarting and followed all the instructions given by virtual assistant,but still no luck.

internallt signal flashing orange-checked for connection in the area it says all good.Not sure what the problem is.

Re: WiFi isn’t working

caesarome — Mon, 18 Nov 2024 13:39:42 GMT

@Mahitha

Try running this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi isn’t working

Mahitha — Mon, 18 Nov 2024 13:43:45 GMT

Thank you for your response.

Tried all that-it shows everything is okay with green color.Not sure what needs be done!