Dire services

TonySaint — Mon, 18 Nov 2024 12:39:47 GMT

Has anyone else suffered from the dire services that Sky provide? My broadband just dropped on Friday, it wasn't the area just my connection. I spoke with a service operative who checked remotely and said I need an engineer, the next available is on Monday or pay £15 for a weekend slot. I paid for a 10am to 12 slot on Saturday but after waiting in and contacting Sky again got told that she had booked me in for next Saturday, so I was paying £15 for it to be 5 days after when I could get it for free as the operative had booked the wrong Saturday!

It does get worse and there's nothing anyone can do, I got cut off from the 2nd operative with no call back so I contacted them again to get told the best date is the Saturday slot I was already booked to. So therefore I've no services for 8 days, no Wi-Fi, TV or phone as the engineers apparently only work 9-5 Mon - Fri and a limited pay extra service on a Saturday.

Over 20 years with Virgin and no problems, fancied a change in May and this is the level of service it's dire, if only I could get a time machine and go back. My advice is don't go with Sky at any saving!

Re: Dire services

TimmyBGood — Mon, 18 Nov 2024 13:29:45 GMT

@TonySaint wrote:

as the engineers apparently only work 9-5 Mon - Fri and a limited pay extra service on a Saturday.

That's correct, but note those are Openreach domestic broadband contract working hours. As a private network owner, Virgin can staff as it sees fit: Sky and all other Openreach network ISPs have no choice because their personnel cannot touch Openreach cabinets.

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Dire services

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