topic Never received broadband box in Broadband

Never received broadband box

Michelle176 — Mon, 18 Nov 2024 10:13:10 GMT

When I first ordered my package I got my tv box no bother but my broadband box never got sent I've paid my first bill it's been weeks and Ive had any contact about a new box

Re: Never received broadband box

jamesn123 — Tue, 19 Nov 2024 12:01:07 GMT

@Michelle176

Does it say anything in order tracking? What was the date of your broadband activation?

Re: Never received broadband box

Michelle176 — Tue, 19 Nov 2024 20:41:50 GMT

It's been sent back to sky who've received it and sent a message saying they've received it back, I've phoned them over 30 times in 4 weeks and they keep telling me they're resending it, I've been billed already this month a total of £59 and they're saying I still owe them £29.99 and it's owed on the 22nd, they took the £59 on the 13th of this month?!?! I have no clue what's going on everytime I phone them I keep being told they have an I.T member working on it and that within 3 days my router would arrive, that's been nearly 5 weeks of the same rubbish!!!

Re: Never received broadband box

jamesn123 — Tue, 26 Nov 2024 10:47:58 GMT

Hi @Michelle176

Are you still struggling with this? If so I can escalate your post to Sky's chat team.