topic Re: WiFi doesn’t work in Broadband

WiFi doesn’t work

Klaudiak — Mon, 18 Nov 2024 01:45:45 GMT

The wifi doesn't work.

Re: WiFi doesn’t work

KB29 — Mon, 18 Nov 2024 01:59:45 GMT

Me too, quite annoying now tbh been doing this recently, slow internet and it working at all

Re: WiFi doesn’t work

Lisa489 — Mon, 18 Nov 2024 02:20:19 GMT

Seems to be doing this a lot doesn't seem fair paying all this money for it to be constantly going down

Re: WiFi doesn’t work

Sean99999967e7456 — Mon, 18 Nov 2024 02:21:38 GMT

No internet and therefore no landline now we have been forced to fibre **bleep**. So I am a vulnerable disabled adult with no way to get help once I run out of mobile phone credit. **bleep** smy, should have cancelled them after all.

Re: WiFi doesn’t work

Chrisee — Mon, 18 Nov 2024 08:29:31 GMT

Hi loss of conection between midnight and 5am is often caused by essential maintenance work which is done overnight to cause the minmum inconvenience.

@Sean99999967e7456 If anyone using full fibre needs guaranteed 24/7 connection for safety reasons they need kit that can fall back to using a mobile connection. Sky should have discussed with you whether you had suitable back up mobile phone etc you could use during an outage or power cut. If they did not do that raise a formal complaint see How to make a Sky complaint | Sky Help | Sky.com. The switch to fibre is not being driven by Sky its a decision by Openreach to decommission the analogue phone system but that transfer has to be done safely hence the requirement to take customers through a script about available emergency back up.

If you haven't already done so also register your additional needs with Sky's accessibility team https://skyaccessibility.sky/#