topic Re: Moving Home in Broadband

Moving Home

doristam — Sun, 17 Nov 2024 19:25:25 GMT

Hi, I am going to move home on Nov 23 to an area that SKY broadband serivce is not covered, on the other hand, I hope to keep SKY TV if possible. Please advise how to do.

Re: Moving Home

GD1 — Sun, 17 Nov 2024 19:27:38 GMT

@doristam You will need to call Sky, howevee you're leaving it a bit late and may be wothout service at your new address.

You woukld need to give 14 days notice to cancel broadband.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Moving Home

caesarome — Sun, 17 Nov 2024 19:28:29 GMT

You can book a home move service online or by calling Sky:

https://www.sky.com/moving-home

If you want to cancel your brioadband (and for this 14 days notice is required) then you would be best of calling Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.