topic Re: Slow internet not loading in Broadband

Slow internet not loading

Sophie1233 — Fri, 15 Nov 2024 20:57:33 GMT

Hi there, I have been struggling with my internet connection for 2 days now.
I have rest the router, cleared cookies and cache, moved my booster and also tried reducing the number of devices connected and nothing seems to work.
broadband speed says its fine but it clearly is t. Please can you investigate as I pay extra for super fast and I can't work my job like this.

Re: Slow internet not loading

Highlinder — Sat, 16 Nov 2024 08:58:30 GMT

@Sophie1233 black or white router from Sky?

Re: Slow internet not loading

Sophie1233 — Sun, 17 Nov 2024 15:54:23 GMT

It's black

Re: Slow internet not loading

Mr+Flibbles+86 — Mon, 18 Nov 2024 15:51:01 GMT

Hi there @Sophie1233 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147