Cannot use laptop or PC due to internet issues

Sophie1233 — Sun, 17 Nov 2024 15:36:03 GMT

Hi there,

I sent a message yesterday and had no reply.
I am unable to use the internet at home due to issues connecting . I have used ky

lapyop elsewhere with no problems.

please can you send an engineer er out as I think their maybe a connection issue

Re: Cannot use laptop or PC due to internet issues

caesarome — Sun, 17 Nov 2024 16:24:21 GMT

@Sophie1233

As we are customers here who help each other we can't arrange an engineer visit so the first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Cannot use laptop or PC due to internet issues in Broadband

Cannot use laptop or PC due to internet issues

Re: Cannot use laptop or PC due to internet issues