topic Re: Annoying broadband in Broadband

Annoying broadband

Bren8 — Thu, 14 Nov 2024 18:42:04 GMT

My broadband has a recurring problem, dropping out of connection and / or providing slow WiFi. It seems to happen around the same time of day???

I've completed all the broadband and WiFi and self-help checks and attempted to fully reboot the system, but it hasn't changed anything.

Re: Annoying broadband

Addie15 — Fri, 15 Nov 2024 10:11:34 GMT

Hi there, @Bren8. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Annoying broadband

Lisa-P1987 — Sun, 17 Nov 2024 09:44:33 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks