https://helpforum.sky.com/t5/Broadband/My-WiFi-is-not-playing-any-videos/m-p/4822131#M439826 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4157173">@Tmwayera</a>&nbsp;the modt likely cause is insufficent speed which is quite common if you sre using WiFi. The higher the picture quality you are trying to watch the higher the speed the app nedds. The Netflix app has a useful network test in its Get Help menu which shows the speed your streaming device is getting. If that is too low then reducing the picture quality say for UHD to HD should help. Alternatively improving signal strength is sensible thst can be done by making sure your hub and streaming device are not being blocked by being under or behind equipment like a TV. Interferencecfrom your neighbours' WiFi networks can also be a factor but having a strong sigbal from your network usually deals with the issue unless your neighbours equipment are very close.<BR /><BR /></P> <P>In many homes you need more than a single wifi router to get coverage in every room Sky can sell you a psckage that can give up to 3 extender pods in they are needed see&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A>&nbsp;or alternstively there are many third party wifi systems you can buy.</P> Sun, 17 Nov 2024 07:24:40 GMT Chrisee 2024-11-17T07:24:40Z https://helpforum.sky.com/t5/Broadband/My-WiFi-is-not-playing-any-videos/m-p/4822123#M439823 <P>I can open Netflix and prime but I'm unable to watch anything as it keeps loading all other streaming apps are the same</P> Sun, 17 Nov 2024 06:33:21 GMT https://helpforum.sky.com/t5/Broadband/My-WiFi-is-not-playing-any-videos/m-p/4822123#M439823 Tmwayera 2024-11-17T06:33:21Z https://helpforum.sky.com/t5/Broadband/My-WiFi-is-not-playing-any-videos/m-p/4822131#M439826 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4157173">@Tmwayera</a>&nbsp;the modt likely cause is insufficent speed which is quite common if you sre using WiFi. The higher the picture quality you are trying to watch the higher the speed the app nedds. The Netflix app has a useful network test in its Get Help menu which shows the speed your streaming device is getting. If that is too low then reducing the picture quality say for UHD to HD should help. Alternatively improving signal strength is sensible thst can be done by making sure your hub and streaming device are not being blocked by being under or behind equipment like a TV. Interferencecfrom your neighbours' WiFi networks can also be a factor but having a strong sigbal from your network usually deals with the issue unless your neighbours equipment are very close.<BR /><BR /></P> <P>In many homes you need more than a single wifi router to get coverage in every room Sky can sell you a psckage that can give up to 3 extender pods in they are needed see&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A>&nbsp;or alternstively there are many third party wifi systems you can buy.</P> Sun, 17 Nov 2024 07:24:40 GMT https://helpforum.sky.com/t5/Broadband/My-WiFi-is-not-playing-any-videos/m-p/4822131#M439826 Chrisee 2024-11-17T07:24:40Z