topic Re: Speed slow on activation day in Broadband

Speed slow on activation day

Kat-W — Fri, 15 Nov 2024 20:25:57 GMT

I've had my Sky connection activated today, and should be getting 60-70mbps on Fibre (to cabinet, not FTTP). I appreciate the line management period, however, the max speed we've got today is 15mbps. Is that normal, or is there a line fault?

Re: Speed slow on activation day

Kat-W — Fri, 15 Nov 2024 20:29:40 GMT

To follow up - the router stats say our downstream is currently (Kbps) 21131, which is far below the minimum 45mbps we're guaranteed.

Re: Speed slow on activation day

Highlinder — Sat, 16 Nov 2024 09:00:10 GMT

@Kat-W Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Speed slow on activation day

Kat-W — Sat, 16 Nov 2024 09:42:38 GMT

Hi there, thanks! Adjusted the formatting slightly for ease of reading.

System Up Time: 20:55:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 5285827 7294594 0 493944 3772808 20:53:51 LAN Up 368906 179671 0 2776 4336 20:55:43 WLAN (2.4 GHz) Up 1303344 563991 0 16364 55024 20:54:06 WLAN (5 GHz) Up 7506995 5929189 0 0 518376 20:54:05

Broadband Link

Connection Speed

Downstream - 21131 kbps

Upstream - 528 kbps

Line Attenuation

Downstream - D1(24.7 dB), D2(44.3 dB) , D3(66.1 dB)

Upstream - U0(26.9 dB) , U1(0.0 dB) , U2(0.0 dB)

Noise Margin

Down - 6.3 dB

Up - 6.0 dB

Re: Speed slow on activation day

Kat-W — Sat, 16 Nov 2024 20:47:53 GMT

Hi @Highlinder, thanks!

Re: Speed slow on activation day

TimmyBGood — Sat, 16 Nov 2024 21:28:15 GMT

@Kat-W

Sky won't accept a challenge against the Guaranteed Minimum Download Speed during the first ten days after activation.

https://www.sky.com/help/articles/sky-broadband-speed-guarantee