topic Re: Problems with account registration in Broadband

Problems with account registration

__Giacomo — Sat, 16 Nov 2024 13:02:05 GMT

Hello everyone,

I'm looking to install a new broadband in my home, but as I go to checkout it doesn't recognize my mobile number and I'm not able to continue to payment. I tried filling the space with my number written in different ways, but any of them won't work. I already tried calling the numbers in the "Contact Us" section, but none of them will work.
Would you know a way around the problem?
Thank you,

Giacomo

Re: Problems with account registration

caesarome — Sat, 16 Nov 2024 13:27:22 GMT

@__Giacomo

Do you have another phone number you could use like a landline one or perhaps a partner or family members number ?

Re: Problems with account registration

__Giacomo — Sat, 16 Nov 2024 15:25:14 GMT

Unfortunately no. I live alone and I just moved to the UK.

Re: Problems with account registration

caesarome — Sat, 16 Nov 2024 16:38:02 GMT

@__Giacomo wrote:

Unfortunately no. I live alone and I just moved to the UK.

Is your phone number one from abroad, as perhaps that is why it isn't being recognised if it is.

Re: Problems with account registration

__Giacomo — Sat, 16 Nov 2024 17:01:19 GMT

No, it's an English phone number, made on purpose for this request...