Random intermittent broadband dropout

Witzend99 — Sat, 16 Nov 2024 15:28:20 GMT

We keep getting random broadband drop-outs. Goes off without warning, some times only for a few seconds, some times for 2-3 minutes, then comes back. By the time you've run the Sky test app, it's telling you all is OK. I know I'm not imagining it, because I get a warning from our RIng alarm system telling us it's using 3G back-up to connect to the service centre. All our devices have been re-booted to within an inch of their lives.

I can't find out how to get through to a human at Sky, so I'm completely stumped on what to do next. It's driving me mad, TBH.

Re: Random intermittent broadband dropout

Lisa-P1987 — Sun, 17 Nov 2024 08:42:00 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Random intermittent broadband dropout in Broadband

Random intermittent broadband dropout

Re: Random intermittent broadband dropout