topic Re: Slow wifi in Broadband

Slow wifi

Jt55 — Wed, 13 Nov 2024 16:11:44 GMT

My internet went down couple weeks ago. I called sky and they talked me into a new router and faster mega speed promising it would never fail again

since then the signal upstairs has got worse when it was fine before.
why is that

Re: Slow wifi

Mr+Flibbles+86 — Thu, 14 Nov 2024 09:37:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow wifi

Lisa-P1987 — Sat, 16 Nov 2024 09:21:05 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Slow wifi

Jt55 — Sat, 16 Nov 2024 09:57:36 GMT

Don't understand why you have closed the report when no one has contacted me yet.
im still waiting for a call....

Re: Slow wifi

Tom-W19 — Sat, 16 Nov 2024 13:45:01 GMT

Hi @Jt55

Your previous post was escalated through to us and we sent you an invite for a private chat but you didn't respond so it was closed.

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147