topic Re: My Internet connection keeps dropping out in Broadband

My Internet connection keeps dropping out

Toille — Wed, 13 Nov 2024 20:03:09 GMT

As above. It impacts my streaming and downloads and it's very frustrating. I end up paying Sky just to use my own data. An engineer has come to outside our property and they said it was resolved but it keeps happening.

All the other questions asked on this topic are not helpful and don't actually offer a solution.

Re: My Internet connection keeps dropping out

Greenfingers001 — Thu, 14 Nov 2024 10:43:51 GMT

Hi there @Toille , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My Internet connection keeps dropping out

NicolaB567 — Thu, 14 Nov 2024 10:46:16 GMT

We have the same and complained and paying for a service which isn't working. No- one gets back to you for days and no solution.

Re: My Internet connection keeps dropping out

Tom-W19 — Sat, 16 Nov 2024 11:09:57 GMT

Hi @Toille

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.