topic Re: No internet connection in Broadband

No internet connection

Kayci — Wed, 13 Nov 2024 17:54:09 GMT

My service was activated yesterday and I got a text to set it is activated but I only have a red light on my sky max hub, I have tried resetting and nothing changes. I can connect to the hub with my devices but there is no internet connection.

Re: No internet connection

Greenfingers001 — Thu, 14 Nov 2024 10:19:26 GMT

Hi there @Kayci , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet connection

Lisa-P1987 — Sat, 16 Nov 2024 10:16:07 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks