topic Re: Poor wifi quality in Broadband

Poor wifi quality

Andrewmcdonald — Wed, 13 Nov 2024 17:59:05 GMT

Hi, we've recently moved address and had our WiFi fitted, it isn't very good quality, our sky glass tv hardly works with it and keeps pausing and stops playing. I'm not happy at all with this as combined we pay £100 a month for the tv and broadband. We never had this issue at our old property. I would like to have someone out to resolve this issue or I will look elsewhere for a broadband provider.
regards

Andrew McDonald

Re: Poor wifi quality

Greenfingers001 — Thu, 14 Nov 2024 10:18:26 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor wifi quality

Lisa-P1987 — Sat, 16 Nov 2024 10:16:02 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Poor wifi quality

Andrewmcdonald — Mon, 18 Nov 2024 22:22:00 GMT

Need help still